Caroline Perlman is an Engagement Manager at Surgical Directions with over 10 years of healthcare experience. She excels in innovation, project management, tailored data-driven solutions, system-wide implementations, client relations, and operational and process improvement. Caroline’s extensive background includes Clinical Trials Management, Telemedicine Software Implementation & Integration, and leadership in Hospital Operations, Patient Safety, and Quality Improvement. She holds a Master of Healthcare Administration from Boston College.
Caroline is adept at implementing and sustaining high-quality, efficient operational changes through data analysis and customized solutions. She has led continuous process improvements, ensuring compliance through comprehensive education, procedural standardization, and audits. Her leadership also extends to mentoring Quality Improvement Consultants and interns, promoting a culture of ongoing learning and enhancement.
In addition, Caroline has managed complex telehealth software implementation projects, achieving high client satisfaction and seamless integration with existing systems. Her experience also includes Clinical Research, where she managed Phase 1-3 trials with investigational drugs and devices, aiming to improve treatment adherence and clinical outcomes.
