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Kathleen Wessel, Vice President of Business Management and Operations at the AHA, is joined by Lisa Jordan, Chief Administrative Officer – Medical Foundation & Vice President of Professional Services, City of Hope, and Leslie Basham, President & CEO- Surgical Directions. Together they discuss workforce challenges in the anesthesia department at City of Hope, as well as the solutions that ultimately revitalized their services.

Authors

  • Leslie Basham

    Leslie is passionate about partnering with healthcare executives to improve the health and wellbeing of the communities they serve, while profitably growing their organizations. As President and CEO of Surgical Directions, Leslie is responsible for building meaningful relationships with clinicians and administrators, ensuring high quality work and insights, and delivering measurable outcomes.

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  • Lisa is a seasoned healthcare executive with over two decades of experience driving operational excellence and strategic growth in complex health systems. As Chief Administrative Officer at City of Hope Medical Foundation and Vice President of Professional Services at City of Hope, Lisa has overseen transformative initiatives, including redesigning a $200M professional services agreement, doubling physician recruitment, and implementing innovative programs in access, patient experience, and operational efficiency. Previously, as Chief Administrative Officer of Neurosciences at the University of Southern California, Lisa led the development of the university’s largest clinical transfer program and spearheaded service line consolidation efforts. Her extensive experience spans clinical operations, physician leadership, financial management, and large-scale business development. Lisa’s results-oriented leadership and commitment to advancing healthcare make her a trusted partner for organizational success.

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  • Accomplished healthcare executive with 20+ years of successfully designing, leading, and executing a broad range of growth and realignment initiatives. Oversees account teams and delivery strategies, and directs marketing, data, analytics, and financial departments. Creates and executes strategic marketing and sales support plans. Develops and launches new business ventures. Previous experience includes managing IT, data, and finance areas, including implementing program databases, web sites, digital marketing programs, and CRM. Tenacious, agile, and interpersonally successful at all levels.

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At Surgical Directions, We Offer a Variety of Workforce Solutions Services.

Leslie Basham

Leslie is passionate about partnering with healthcare executives to improve the health and wellbeing of the communities they serve, while profitably growing their organizations. As President and CEO of Surgical Directions, Leslie is responsible for building meaningful relationships with clinicians and administrators, ensuring high quality work and insights, and delivering measurable outcomes.