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Typically, we start with an assessment where were able to go inside and really do a lot more discovery in terms of what their opportunities are and use our placemat in terms of IT, governance, or efficiency, so on, and so forth, strategy, and give them a baseline of where they are today, and then through that, really highlight like, here are your key areas of opportunities and then here are some ways that we can help you achieve these objectives.
Then through that– once we kind of get through, that now typically we had a team that did the assessment, as much as possible we try to maintain that continuity. And usually that assessment team would actually help craft the implementation opportunity for that client. And then once we, hopefully, get into the implementation were hand-holding that client through everything. But hand-holding them with the expectation that at some point this individual is going to take over governance. But for the interim or for the first three months or for the first four months, its going to be our physician so that way we can take on some of the political fallout.
For the first, so and so its going to be our nurse facilitating performance improvement teams or our business consultants, so on and so forth, but at some point its going to be this person is going to be reporting data, this person is going to be managing this part. So we set those expectations during the implementation and then while were there we actually hand it over so were able to watch them transition it. So were there behind the scenes and I would say leading from behind. So theres a point where we lead from the front sort of the directions a front, but were just pulling people with us a bit. And then we get to a point where were like, OK, everyone. Now its your choice. Its your opportunity. We supported you, we got to this point. So we take a step back, we lead from behind. So we give them a safe place to feel and if we need to course correct we can.
And then as part of the implementation, I mean, at almost any facility we go to we know that were going to right size their block or right size OR. So what we typically do is we go through a process of using data where we use historic physician practice patterns to anticipate what their block need would be. So once we go through this right sizing of the surgeon block and making sure that we improve surgeon access overall, we bake those new blocks into Merlin so that way moving forward we have a reliable way of holding surgeons accountable to the utilization.
And at that point we make sure that the structure is in place that way were able to take a step back and walk away from the client in a way thats meaningful and thoughtful. Hey, we just want– we want to be a partner with you. We want to make sure that were constantly connecting with you on whatever frequency we need to. Just to make sure that we keep abreast of whats going on and just guiding you to be a source of I dont knowledge or whatever the hospital may need just to make sure that they feel supported and moving onward.
