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Being a leader in health care is also I think tougher than ever. First of all, being smart is certainly related to being intellectually smart but also emotional intelligence. Having the ability to see what’s going on around you, understand what is happening, and make decisions or not make decisions in that moment, I think emotional intelligence is really one of the most important competencies today.
Because as leaders, we talked about agility before, you really do have to be able to walk into a room, sense what’s going on in the room, get the vibe of what are your customers, whether their staff, physicians, patients, families, what are they looking for, what do they need. And then in that moment, what’s the way you can meet them where they’re at to help them get what they need.
And that is tricky, not everybody has the emotional intelligence to be able to read a room. Which is why for younger leaders or leaders with less experience, getting that experience of walking into rooms with experienced leaders and watching them role model and demonstrate.
Fortunately, some of the good stuff, as well as the bad stuff, I’ve always said that some of the leaders you work for, teach you the things to never do again and some of the leaders that you work for and with, teach you the things that you want to emulate. And that is also part of our emotional intelligence as leaders. It’s kind of cherry picking those things that help build our own leadership experience, background, and of course, abilities.
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